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The New York State HIV Quality of Care Program

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  • Consumer Involvement
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Consumer Involvement
Activities to Promote Consumer Involvement in Quality Improvement
  • Healthcare Stories Project
    • Welcome
    • Activity 1: Word Cloud
    • Activity 2: Healthcare User Visit Experience Map
    • Activity 3: The Co-Production of Quality
  • The Living Cascade
    • Dear Colleague Letter
    • Instructional Guide
    • Living Cascade Worksheet (English)
    • Living Cascade Worksheet (Spanish)
    • Data Aggregation Tool
Resources for Consumer Involvement
  • Making Sure Your HIV Care is the Best it Can Be: A Consumer QOC Training Workshop
  • Making Sure HIV Patient Self-Management Works: A Training Workshop for HIV Care Providers
  • A Guide to Consumer Involvement: Improving the Quality of Ambulatory HIV Programs
  • NQC Training of Consumers on Quality (TCQ) Facilitators Guide

Activities to Promote Consumer Involvement in Quality Improvement


Activity 2: Healthcare User Visit Experience Map


Alternate Text
How’s Your Visit Going? Fall 2014

Patients identify the ‘tough points’, or emotionally significant moments, along their visit to allow providers to pin point exactly in the service delivery process users react and why.


Materials:
  • Dear Colleague Letter
  • Healthcare Stories Project Poster 2
  • Healthcare Stories Project Activity 2 Instructional Guide and Activity Worksheets
  • Healthcare Stories Project Activity 2 Experience Mapping Form
    Download this editable PDF of the Experience Mapping worksheet to create a customized worksheet based on your healthcare organization’s stations and to make the final ideal visit map