Activities to Promote Consumer Involvement in Quality Improvement
How’s Your Visit Going? Fall 2014
Patients identify the ‘tough points’, or emotionally significant moments, along their visit to allow providers to pin point exactly in the service delivery process users react and why.
- Dear Colleague Letter
- Healthcare Stories Project Poster 2
- Healthcare Stories Project Activity 2 Instructional Guide and Activity Worksheets
- Healthcare Stories Project Activity 2 Experience Mapping Form
Download this editable PDF of the Experience Mapping worksheet to create a customized worksheet based on your healthcare organization’s stations and to make the final ideal visit map