Consumer Involvement

Consumers are routinely included in improvement activities to solicit their input and feedback in the selection of improvement priorities.

The HIV quality management program involves consumers in quality improvement activities that include: membership on the HIV quality management committee, participation on improvement teams, coordination between the consumer advisory board and quality management committees, formal solicitation of representative consumer input to identify improvement activities, training for consumers in quality improvement, and review of performance data.

The quality management program assesses consumer experience at least annually. Findings are formally integrated into improvement activities and communicated back to staff and consumers.