NYS HIV Quality of Care Program Standards

Consumer Involvement

Consumers are routinely asked to provide their input and feedback in planning, testing and reviewing the selection of improvement priorities. Consumers participate in the HIV quality management program activities as members of the quality management committee and participants in improvement teams. Consumers also provide feedback on the HIV quality management program by responding to formal solicitations for public comment and by participating in an organization’s consumer advisory board.

Consumers are offered the opportunity to participate in trainings in quality improvement. They are provided with the methodology used to define each indicator and how each bar was constructed on treatment cascades, including how the numerator and denominator were derived to assess an organization’s performance data results and findings.

Consumer experience is assessed at least annually, and findings of the assessment are formally integrated into improvement activities and communicated back to staff and consumers, as specified in the guidance issued by the AIDS Institute.