GOAL:To assess the extent to which consumer involvement is formally integrated into the QMP.
Consumer involvement encompasses the diversity of individuals using HIV programmatic services and can be achieved in multiple ways, including: solicitation of consumer perspectives through focus groups, key informant interviews, and satisfaction surveys; a formal consumer advisory board that is actively engaged in improvement work; consumers as members of program committees and boards; conducting consumer needs assessments; and including consumers in specific QI initiatives. Ideally, consumers should have a venue to identify improvement concerns and are integrated into the process to find solutions and develop improvement strategies. Overall, consumers are considered valued members of the program so that consumer perspectives are solicited, information is used for performance improvement, and feedback is provided to consumers.
E.1. To what extent are consumers effectively engaged and involved in the HIV quality management program? Each score requires completion of all items in that level and all lower levels (except any items in level 0).
Planning and initiation
Implementation (Meets HAB requirements)
Progress toward systematic approach to quality
Full systematic approach to quality management in place