GOAL:To evaluate how the HIV program applies robust process improvement methodology* to achieve program goals and maintain high levels of performance over long periods of time.
The Quality Improvement Initiatives section examines how leadership and workforce use these methods and tools to conduct improvement initiatives with emphasis on identification of the exact causes of problems and designing effective solutions, determining program specific best practices, and sustaining improvement over long periods of time. In high reliability organizations robust process improvement methodology is routinely utilized for all identified problems and improvement opportunities to assure consistency in approach by all staff members.
*Robust process improvement includes reliably measuring the magnitude of a problem, identifying the root causes of the problem, measuring the importance of each cause, finding solutions for the most important causes, proving the effectiveness of those solutions, and deploying programs to ensure sustained improvements over time.
D.1. To what extent does the HIV program identify and conduct quality improvement initiatives using robust process improvement methodology to assure high levels of performance over long periods of time? Each score requires completion of all items in that level and all lower levels (except any items in level 0).
Planning and initiation
Progress toward systematic approach to quality
Full systematic approach to quality management in place