NYS HIV Quality of Care Program Standards

Staff Involvement

The HIV quality management committee and improvement teams are comprised of staff members representing all roles and disciplines, including medical providers. Job expectations and descriptions require staff involvement in quality management activities. An annual staff satisfaction survey is implemented with results shared with staff and used for improvement.

Staff participate in capacity building activities, including NYLinks Regional Groups, which have specific activities to improve quality of care outcomes by focusing on HIV treatment cascade data. Staff are expected to participate in QI learning networks, which promote peer learning, accelerate improvement project implementation, and spread improvements between providers and across regions to drive Ending the Epidemic goals.

The objectives, progress, and results of improvement activities are routinely communicated to staff to increase awareness and participation in the HIV quality management program. At a minimum, quality improvement training for staff occurs annually. QI activity updates are provided to staff, at a minimum, on a quarterly basis.