NYS HIV Quality of Care Program Standards
Staff members representing all roles and disciplines, including medical providers, are members of the HIV quality management committee and improvement teams. Staff are required to participate in quality management activities; this is delineated in job descriptions.
Staff are designated to participate in AIDS Institute-supported capacity building activities, such as NYLinks Regional Groups and Quality Improvement (QI) Learning Networks, which improve quality of care outcomes through peer learning, accelerate improvement project implementation, and contribute to the statewide initiative to End the Epidemic. Staff are informed of the objectives, progress, and results of improvement activities, in order to increase awareness and participation in the HIV quality management program.
Staff receive quality improvement training at least once a year and are provided with updates of QI activities on a quarterly basis at minimum.
Staff satisfaction is assessed at least annually, and results are shared with staff and used for improvement.