Quality Improvement Activities

The HIV quality management program continuously strives to eliminate gaps in quality of care outcomes that are identified and prioritized by the HIV quality management committee, based on organizational treatment cascade findings and other performance data, consumer and staff input, as well as external expectations.

The quality management committee oversees all improvement activities to eliminate gaps in quality of care outcomes by continuously seeking to eliminate waste, add value and strengthen processes.

Improvement teams with cross-functional representation, including consumers, are formed to address specific gaps in care, drill down data, investigate and improve current processes, and monitor changes, adjusting processes accordingly. Results of continuous improvement work are presented to the HIV quality management committee, shared among staff and consumers, and are used to spur further improvements, and for future planning.